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//-->TORK & GRUNT’SGUIDE TOEFFECTIVENEGOTIATIONSMammoth StrategiesBob HarveyCopyright © 2008 Bob HarveyFirst published in 2008 by:Marshall Cavendish Limited5th Floor32–38 Saffron HillLondon EC1N 8FHUnited KingdomT: +44 (0)20 7421 8120F: +44 (0)20 7421 8121sales@marshallcavendish.co.ukwww.marshallcavendish.co.ukThe right of Bob Harvey to be identified as the author of this work has been assertedby him in accordance with the Copyright, Designs and Patents Act 1988.All rights reservedNo part of this publication may be reproduced, stored in a retrieval system or trans-mitted in any form or by any means including photocopying, electronic, mechanical,recording or otherwise, without the prior written permission of the rights holders,application for which must be made to the publisher.A CIP record for this book is available from the British LibraryISBN 978-0-462-09923-1Cartoons by David MostynDesigned and typeset by Phoenix Photosetting,Lordswood, Chatham, KentPrinted and bound in Great Britain byCPI Mackays, Chatham ME5 8TDTo Cuthbert John, my father, who has beena constant source of encouragement
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